Practical strategies for service department managers and business operators. No fluff. Brian Urlage draws on 30+ years in automotive fixed ops to break down what's actually broken — and how to fix it.
"Just sell more" doesn't train anyone. Here's the systematic walkaround inspection framework top-performing advisors use — and why measuring close rate is the wrong metric entirely.
Read the full guideThe gap between an average service department and a $500K/month operation isn't luck or location. It's process discipline, advisor training, technician utilization, and parts integration — done consistently. Here's the breakdown.
Read the full guideMost dealerships track their posted labor rate but ignore their effective labor rate — the number that actually drives profitability. Here's the formula, a real example, and the 5 factors that quietly erode your ELR.
Read the full guideLow RO per repair order, high advisor turnover, customers who never come back — these aren't random. They're symptoms of specific operational gaps that erode profitability month after month. Here's how to diagnose each one.
Read the full guide47 questions across operations, growth, finance, and marketing. Score your business and see exactly where to focus first — no consultation required.
Put your effective labor rate, hours per RO, and monthly volume in. Get your revenue gap and annual opportunity cost against NADA benchmarks — in under 60 seconds.
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